New Hire Success is not an Accident

Picture the following scenario:

It’s your first day at a new job, and you are very excited to be working at Company X which you identified as a “dream” job.  You make sure you leave early to get to work on time.  You park your car and walk in the door.  You ask the receptionist at the front desk to let your manager know you have arrived.  She looks puzzled and says “But Ms. Green is out on vacation this week – she didn’t tell me she was expecting you.”

She then attempts to locate someone to help you.  No one else from that area has arrived so finally she calls the HR manager.  He arrives, apologizes for the confusion, and takes you up to where your office should be.  It’s an empty space…just a desk and chair, no telephone or computer.

If you were this person, would you still think you had just started your “dream” job?  At the very least, a sliver of doubt would probably creep in.  By the time Ms. Green returns, a whole week will have gone by with no direction, support, or information.

After a candidate has accepted the offer, it is the manager’s job to create the infrastructure to get them off to a great start.  This should include:

  • A designated person (if not you) to greet them on their first day and get them settled.
  • A workspace equipped with all of the tools they need to begin working.
  • And most importantly, a plan to ensure that they know what is expected of them and what resources are available to help them achieve the plan.

As the saying goes, “failure to plan is planning to fail.”  Set your new hire up for success by planning for their arrival and integration into your business.

Sharon Hamersley is Principal of Keys to Performance, Your Resource for Workplace Productivity. Sharon helps businesses hire, train and retain outstanding employees and create workplaces where everyone can do their best work.  For more information, visit her web site or call her at 614-395-9440


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